Player operations platform
A player operations system for a regulated iGaming group — support, risk, and responsible-play workflows on one operational backbone.
Challenge
Player support, risk, and responsible-play teams were working from different tools. The same player could look healthy in one system and high-risk in another.
Approach
We built a single player operations layer: one record, shared context, and automated first-response where policy already allowed it.
Solution
Agents draft replies, flag risk signals, and assemble the case file. Specialists act on a complete picture instead of reconstructing it from tickets.
Architecture
Player-centric data model with real-time risk signals, workflow orchestration, and an agent layer scoped to approved tools and actions.
Technology
Next.js, TypeScript, PostgreSQL, Redis, LLM APIs
Outcome
Support handled more volume with fewer handoffs, and risk decisions were made on the same record the player team already used.
Let's build something intelligent.
From the first idea to a production-ready system.